Frequently Asked Questions
Cutler's Pheasant and Poultry Supply, Inc.
1940 Old 51
Applegate, MI 48401
Phone (810) 633-9450
Fax (810) 633-9178
E-mail sales@cutlersupply.com
Web site www.cutlersupply.com
Shipping seems to be too high, is this the correct charge?
Please call us to get an exact shipping quote. Our website works looks at USPS and UPS and does not have a way to figure Truck Shipments. If something seems out of line, please e-mail us or call (810)633-9450 and we will check on it.
Can I order on-line from Alaska or Hawaii?
Yes. Shipping is usually best by Priority Mail.
Can I order on-line from outside the United States?
We do ship to Canada, but you would need to call us at 810-633-9450.
How can I order on-line if I do not want to use a credit card?
Checkout includes paying by Credit Card, or you can choose to send a check or money order.
I need to contact you about my order.
Which do I use to identify it, the customer ID or invoice number? Please do not use either of these numbers! They are not put into our system and we can not easily identify you with it; sorry. Please send us your name and ZIP code.
I have received a confirmation that you are processing my order but no follow up that it was shipped.
We will promptly ship, or in the case of drop shipments, order your item. If we have any problem or questions, such as out of stock or credit card not working, we will contact you by phone or email. Otherwise, rest assured that your order is on its way.
I want to return an item.
A return authorization number must be obtained from us before any merchandise is returned for credit or exchange. Credit will be applied on future orders or may be returned to the method of payment. We can not be responsible for items returned without an authorization number. Shipping and return shipping will only be refunded if the item is damaged or we made an error in shipping an incorrect item. All items must be returned within 10 days of authorization. Books are non-returnable. No claims after 30 days. Goods are subject to 15% restock fee.